.Crm4 is an omnichannel contact center software, that is, it does not only handle sales calls, but it is also possible to send WhatsApp messages, emails or collect leads generated by other platforms. This is possible thanks to integrations with Zapier, Pabbly, Make and marketing automation tools .
There are many solutions designe to optimize instagram data the work of your operators, below we reveal the main ones that you can find in crm4:
Personal recalls:
The operator can set a call back to a user after the first contact to close the deal himself. At the same time. All the useful functions the call center manager can assign the call back to another operator.
- recall agenda: it is an area where you can search for recalls by name, surname, company data and see how many recalls have kevin albrecht vertriebs- und marketingmanager been scheduled for a given date, thus making it easier to manage your work.
- Notes entry: the operator can enter extra information in the notes field, useful for closing deals, reporting important information to the team leader, back office or agents.
- listening rules: the operator is authorized to listen to other operators selected by the call center manager. Through this function, you can organize remote support, especially if you have a virtual or smart working call center.
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Appointment planning:
By assigning areas to sales consultants in advance, you make the work of the operators easier. The planner will only show the agents who operate in the geographical area of interest of the new appointment.
- I consult routes with Google Maps: operators can set appointments in a guided way, displaying on the planner the first three vietnam news latter available dates in the same municipality as the customer or within 10 km. The system calculates the distances between municipalities to optimize the routes of the agents.
- Audio Stories & Virtual Whiteboard: Communicate engagingly with your team through gamification. Agents can use colorful virtual sticky notes on the Digital. Whiteboard for instant messaging and send voice messages directly within the platform between calls.
The success of your telephone sales activity also depends on the training of your operators. All the useful functions relationship with the customer must be nourished exactly as your collaborators must be constantly nourished.